Clinical Team Member:
This is the category most medical students volunteer for. Each session, there are 2 clinical teams that consist of: 1 upperclassman(3rd/4th yr, “clinical student”) and 2 underclassmen (1st/2nd yr, “preclinical student”). The overall job of each student doctor on the clinical team will be to take a history, perform a physical exam, document the history and physical exam findings within the chart and present the patient’s H&P to an attending physician. The attending physician will assess the patient/differential diagnosis, and discuss the treatment plan for the patient. The clinical student is responsible for teaching history taking and 1 organ system examination to the preclinical students. The preclinical students should observe and alternate performing particular parts of the physical examination.
Front Desk/Patient Scheduling:
Your basic duties as a Front Desk volunteer will be: compiling new patient charts, entering patient information, calling and verifying other volunteers and answering the phone and making appointments.
The role of the Clinical Manager is to plan, direct, and supervise the delivery of the healthcare at the Clinic. You will handle the details of the daily operation of the clinic, from logistical concerns to debriefing students and faculty volunteers prior to seeing patients. Duties include: ensuring adequate staffing (i.e. contacting students and faculty assigned to volunteer in clinic, logistical issues (supplies, etc…), initial briefing on positions and roles of student and faculty volunteers, control of patient flow (very important because sometimes we get too many “walk-ins”), troubleshooting and resolution of on site challenges, and environmental control/safety and regulations.
Patient Educator Mentor:
The goal of the patient educator mentor is to educate patients about healthier lifestyles and provide patients with practical daily regimens to support their compliance to an improved way of life. They will provide all patients with the intake forms and, if needed, assist the patient in filling them out. Based on the answers to some of the questions on the intake forms, the Patient Educator Mentor will assemble information (fact sheets, pamphlets, etc) about prevention, lifestyle modifications, screening, medical disorders, and medicine reconciliation. These volunteers will also work in conjunction with social services to address patients needs, including insurance enrollment.
The Social Services volunteer is a position designed to help the patients achieve better health care outcomes by eliminating complications that compromise their recovery and long term health. The Social Service volunteer will collect the patient’s information, access their need, and put them in contact with the correct service.
Persons who volunteer as a Patient Interpreter are responsible for translating for the patient to the clinical team. Interpreters will be asked to make themselves available the days the clinic is open. If they cannot be present at the clinic, they must be available over the phone for interpretation services.
Mental Health Services:
The persons placed on this team receive patients identified by the practitioner or patient education mentor as having mental health concerns. Once identified, the Mental Health Services team member will elicit a brief psychiatric history and a needs assessment will be performed. The appropriate referrals for each patient will be made using the Mental Health Team’s resource book that will be provided by the Clinical Managers.